Hiring internal administrative staff can be expensive, especially when payroll taxes, benefits, workers' compensation, training, and management time are considered.

A single Operations Coordinator, Administrative Assistant, or Analyst can easily cost:

► $3,500 - $5,500+ per month in wages

► Additional payroll taxes and benefits

► Training and onboarding costs

► Ongoing management and oversight

Backoffice Management provides reporting, auditing, tracking, compliance support, invoice management, and performance analysis for $1,250 per month or $1,100 per month with an Annual Commitment.

Rather than hiring multiple employees to manage operational reporting, invoice audits, compliance tracking, and performance analysis, DSP owners gain access to a dedicated support team at a fraction of the cost.

Our goal isn't to replace your leadership team. Our goal is to give your leadership team better visibility while reducing administrative workload and overhead.

Your level of involvement depends on your preference and management style.

Some owners want regular updates, weekly meetings, and detailed discussions about findings. Others prefer to stay less involved and simply receive summaries, reports, and key updates when action is needed.

Backoffice Management is designed to fit the way you operate. We recommend staying involved enough to understand major findings, trends, and opportunities, but the goal is to reduce your workload, not add more to your plate.

You remain in control of your operation. We provide the tracking, reporting, auditing, and support needed to improve visibility and accountability.

We recommend two recurring meetings designed to provide leadership with visibility into operational performance, compliance concerns, and ongoing opportunities for improvement.

► Weekly Operational & Performance Review

► Bi-Weekly Audit & Compliance Review

Meetings are typically 30–60 minutes depending on the topics being discussed.

While meetings are not required, they are highly recommended. Regular reviews help leadership stay informed, identify issues earlier, improve accountability, monitor operational performance, and make more informed business decisions.

If you prefer not to hold recurring meetings, findings can still be communicated through reports, summaries, dashboards, and written recommendations. However, clients who participate in regular reviews generally gain the most value from the service because it allows findings, trends, and opportunities for improvement to be discussed in greater detail and acted upon more quickly.

No.

Backoffice Management is not designed to replace your internal leadership team. It is designed to support them.

Your managers and dispatch team remain responsible for running the operation, managing drivers, handling day-to-day decisions, and executing company policies. My DSP Solutions supports the behind-the-scenes administrative work that often takes time away from leadership.

That may include reporting, scorecard tracking, invoice audits, timecard analysis, compliance documentation, and performance meeting preparation.

The goal is to help your team operate with better information, stronger organization, and less administrative burden.

Yes.

Backoffice Management is designed to work alongside your current systems, processes, and leadership structure. We are not coming in to force a completely new way of operating.

We support the systems your operation already uses by helping track information, organize reports, audit data, identify discrepancies, and provide structured visibility.

If we identify opportunities to improve a process, we can make recommendations, but the goal is to support your operation without unnecessary disruption.

The exact reporting structure may vary based on your operation, but Backoffice Management can include organized summaries related to performance, payroll hours, routes, package volume, overtime, PTO, DPPH, AP findings, AR findings, invoice issues, compliance items, and operational trends.

Reports are designed to help leadership quickly understand what is happening in the business without having to manually review every spreadsheet, invoice, or report themselves.

The goal is not just to collect data. The goal is to turn that data into usable information that helps owners and leadership make better decisions.

Most clients can begin onboarding shortly after completing their Free Consultation and service agreement.

The exact timeline depends on how quickly access, documents, reports, and relevant information are provided. Once onboarding begins, we work to understand your current processes, reporting structure, pain points, and priorities.

Our goal is to begin providing value as quickly as possible while making sure the setup is organized and aligned with your operation.

Month-to-month service does not require a long-term commitment.

Annual Commitment clients receive reduced pricing in exchange for a 12-month agreement. However, Annual Commitment clients may cancel within the first 60 days of service if they determine the service is not the right fit for their operation.

This gives clients the opportunity to benefit from lower pricing while still having time to evaluate the relationship during the early stages of service.

Consulting usually focuses on advice, strategy, and recommendations.

Backoffice Management is more hands-on.

We are not only telling you what to improve. We are helping manage the recurring administrative work that supports your operation, such as reporting, invoice tracking, audits, scorecard analysis, compliance support, and performance review preparation.

Consulting may help identify what needs to change. Backoffice Management helps carry out the ongoing structure needed to keep the operation organized.

Results depend on your operation, leadership involvement, and the opportunities identified during ongoing reviews and audits.

Common outcomes include:

✓ Improved visibility into driver, dispatcher, and operational performance

✓ Clear identification of high performers, employees requiring additional support, and accountability trends

✓ Better understanding of operational strengths, weaknesses, and opportunities for improvement

✓ Earlier identification of operational, reporting, and administrative discrepancies

✓ Improved AP and AR invoice auditing and recovery opportunities

✓ More organized operational reporting and performance tracking

✓ Stronger accountability through structured scorecards, corrective action tracking, and performance reviews

✓ Better visibility into operational trends, risks, and recurring issues

✓ Improved decision-making through consistent operational data and analysis

✓ Reduced administrative workload for ownership and leadership teams

✓ More time for leadership to focus on employees, service execution, customer experience, and business growth

Our team has years of hands-on DSP operational experience across scorecard management, operational reporting, invoice auditing, corrective action administration, workforce accountability, and performance management. Rather than simply tracking information, we help transform operational data into actionable insights that improve visibility, accountability, and decision-making throughout your organization.

Backoffice Management is designed to create structure, consistency, and transparency behind the scenes so leadership can identify issues sooner, capitalize on opportunities faster, and operate with greater confidence.